Return & Refund Policy
Effective Date: November 3, 2026
At Haul Packaging, customer satisfaction is our utmost priority. We do accept returns and exchanges for both defective and non-defective items subject to the conditions set out in this Return & Refund Policy.
1. Return Eligibility
Haul Packaging takes returns on both defective and non-defective items.
- Products that arrive damaged.
- Products with manufacturing defects.
- Products that don’t conform to the approved order spec as a result of an error by Haul Packaging.
- Products that the customer no longer wants.
Customers must submit their return request within 9 days of receiving their order.
2. Return Window
Return requests must be made in this period. Requests made after 9 days are ineligible.
3. Product Condition
All returned products are, of course, subject to inspection and approval by our customer support team.
Customers must supply photographs or videos of the product where appropriate to assist with the review of their return request.
4. Return Method
Returns are accepted by mail/post.
Customers must contact Haul Packaging prior to returning any products. Our customer service team will look at the request and provide the correct return instructions and return address.
Please don’t send products back without first receiving a return authorization.
5. Return Shipping
For approved returns of damaged, defective, or incorrectly manufactured goods, Haul Packaging will provide the relevant return shipping arrangements.
For non-defective product returns, we will provide the customer with return shipping arrangements and associated costs before we process the return.
6. Restocking Fee
No restocking fee is incurred on approved returns.
7. Refund Policy
Approved refunds will be credited to the original method of payment used for the purchase.
Refunds are normally processed within 10 business days once the return has been reviewed and approved.
The time it takes for the refunded amount to appear in the customer’s account will vary depending on the bank or payment provider.
8. Exchanges
Haul Packaging will take exchanges for both faulty and non-faulty products.
Customers must contact our customer support team within 9 days of receiving their order if they wish to make an exchange.
All exchange requests are subject to review and approval.
9. Damaged, Defective, or Incorrect Products
- Order number.
- Clear photographs or videos of the issue.
- A brief description of the problem.
After looking at the request, Haul Packaging may arrange a replacement, a reproduction, an exchange, or a refund as appropriate.
10. How to Request a Return or Refund
To request a return, refund, or exchange, please contact our customer support team with your order number and the relevant product information.
Our team will look at your request and respond back to you with the respondent instructions.
11. Contact Information
Email: info@haulpackaging.com
Phone: +1 929-587-4495
Website: https://haulpackaging.com/
